Yamel Tej
map-marker Broken Arrow, Oklahoma

Old customers, for bird seed orders, want your large tube feeder

We usually purchase three 9.75 bags of your Ultimate no mess blend birdseed, that has a depiction of your large tube feeder as your suggested feeder. Wed like to order one, along with three more bags of the bird seed weve been receiving from you for the past four, or so, years. You can send them together, or by the means most convenient for you. Please advise what we need to do next.
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Richard K Enj

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Verified Reviewer

Dissatisfaction

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I have been a longtime customer of your products. However, I no longer wish to purchase your product "Sunflower Hearts and Chips".There is so much powdery fines in the product that it clogs up my feeders and the birds no longer can get to the hearts and chips. Everybag I purchase seems to get worse. I suggest you add an operation ( like a sieve with agitator ) to your process that would eliminate or greatly reduce these powdery fines. I will look at other suppliers to meet my needs. Thank you.
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Pros:
  • Fair price
  • Availability
Cons:
  • Powder fines in kaytee sunflower hearts and chips

Preferred solution: Better quality

User's recommendation: Simply, evaluate the quality of your purchase to insure that it is meeting your needs.

Heather C Omz

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Verified Reviewer

Cage was broken

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Called customer service, on hold for 30 minutes then disconnected, call again with tge same results. Liked there product not happy with customer service
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Loss:
$60

Preferred solution: Get product fixed

Anonymous
map-marker New Carlisle, Indiana

Parts

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Needed to buy purple 11.5 - 24 shelves that hook into critter cage. The lady from customer service helped me out. Shes going to let me know if she can send me two
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Gary L Wca

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Verified Reviewer

Cannot find a product

I have 2 finch stations and cannot find replacement socks. Can you help me with this issue? Thank you for your help!
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Preferred solution: Replacement finch socks

Craig F Zwy

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Verified Reviewer
| map-marker Fort Myers, Florida

Late delivery

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I purchased hay for my guinea pigs on January 4 knowing that it would not be here until January 21 it is now January 21 and I received a message that I may not receive my hair until 25 January which is BS because now Im sitting here with no hate for my animals and I will be inconvenienced to go buy more hay that I do not need tomorrow so that I can feed my animals. I am highly a rate about this situation because Im starting to lose all faith in Amazon and its sellers at this point !!!
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Diane M Soe

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Complaint of timothy hay

Lately we notice kaytee hay 96 oz bag is very very dusty. We have a picky rabbit who loves kaytee hay so we cannot change brands, otherwise we would. Thank you
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Hailey S Ity

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Verified Reviewer

Hay Quality

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Kaytee - Hay Quality
Kaytee - Hay Quality - Image 2
We recently purchased a bag of Timothy hay, and it's literally all small but and dust. Not to sure whats going on but we are extremely disappointed
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Loss:
$10
Pros:
  • Good price

Preferred solution: Full refund

User's recommendation: Wouldn't waste your money

Resolved
Karen T Ofo

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Verified Reviewer
| map-marker Chicago, Illinois

Resolved: Cheap bird seed fillers

Updated by user Sep 26, 2022

Company fixed the issue and I have been provided with full refund. After contacting customer service they got back to me promptly!

Sent them my receipt and where I purchased it! The customer service person responded to my emails within minutes!

Great customer service even if I wasn't happy with the product! All customer service should be professional like that even if you have a complaint!.

Original review Aug 27, 2022
I've been buying your bird seed for years! Finally ended up mixing different kinds together knowing what the birds will eat. Just bought a big bag of premium on line! No wonder you just say grain products! All it is are fillers! If i didn't dump it in my 5 gallon bucket i would have returned it! Only thing this will attract is mice! You lost a what once was a loyal customer!
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User's recommendation: If buying this brand make sure you can see through the bag to see what your getting

Shauntice B

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Verified Reviewer
| map-marker Greenwood Village, Colorado

Defective Product

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I need to talk to someone regarding the cage accessories because my hamster was stuck in one of your tubes and was screaming for his life all i want is a refund back for the cage because i almost lost my hamster due to your defective product. Thanks in advanced Shauntice 08/25/22
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Loss:
$60
Pros:
  • It is nice
Cons:
  • Just not for a hamster

Preferred solution: Full refund

User's recommendation: DON NOT BUY THIS PRODUCT FOR YOUR HAMSTERS MY HAMSTER GOT STUCK AND ALMOST COULD NOT GET OUT IF WE WERE NOT HOME WE PROBABLY WOULD HAVE CAME HOME AND FOUND HIM DEAD HE WAS LITERALLY SCREAMING FOR HIS LIFE

Patrizia H

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Verified Buyer
|

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Verified Reviewer

Chew proof water bottle

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Kaytee - Chew proof water bottle
Updated by user May 04, 2022

Spoke to a Kaytee rep and all they would do is send a replacement for the same kind of bottle or a coupon to purchase a different water bottle.

Original review May 04, 2022
I bought 2 chew proof water bottles, one works great. The other will allow a little water out and then just stop dispensing water. I almost lost my hamster!!! I'm STILL nursing him back to health. Worst bottle out there and I've had some serious water bottle issues with OTHER companies too.
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Loss:
$14
Pros:
  • Lets you know when water is low
Cons:
  • Will stop allowing water out
  • Will eventually lead to a bored or dead hamster if not remedied

Preferred solution: Let the company propose a solution

User's recommendation: DON'T BUY THIS PRODUCT

Jely L

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Verified Reviewer
| map-marker Greenville, Texas

Dusty Paper Bedding

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Ive recently bought a bag of paper bedding from Petco that is the kaytee brand and i found out that it is way dustier than usual. So dusty it made my hamster sneeze nonstop. It was fine the first time I got it and I never heard a sneeze from him but this time I notice the quality was worse. It was rougher (the first one I got was softer like what yall said) and also it was in smaller pieces and dustier. Im scared itll give my hamster respiratory problems as it seems pretty serious. Also I got the bigger bag this time so I dont know how to get a refund because its pretty expensive. Ive also tried touching the bottom of the cage after letting it settle and it made a layer of dust so whenever my hamster digs he keeps sneezing. I tried contacting you guys yesterday but didnt get a reply yet. I hope you guys solve this as soon as possible. Thank you!
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Pros:
  • Used to be clean product
Cons:
  • Bad product
  • Will eventually lead to a bored or dead hamster if not remedied

Preferred solution: Full refund

Shannon L Ygr

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Bad experience

My daughters Guinea pig died from the water bottle being Defective. He died from dehydration. Worst, saddest experience of our lives.
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Loss:
$6

Preferred solution: Let the company propose a solution

User's recommendation: Check them constantly to make sure they are working

Anonymous
map-marker Charlotte, North Carolina

No seal on bird formula

I purchased my 2nd container or bird formula at petsmart and there was no seal under lid.1st container was fine.i can not ues it for my birds.they are 3 weeks old and i dont know if it has germs.can you send my money back please.susan mcglone 115 dellinger rd shelby nc 28152. The barcode is 71859**** it cost$16.00 thank you
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Anonymous
map-marker Surrey, British Columbia

Expiry date of the product

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I ordered through Amazon exact hand feeding formula (high fat) for my baby cockatiel 5 lbs. I received the product in the end of October 2021. The expiry date of the product was 31 st December 2021. I reported this to Amazon but didnt get any reply. I stopped feeding my babies because I was afraid of the results. Although I used this product and it was excellent. For me the product is excellent and will order again In January 2022 and hope the expiry date is not short. Thanks for your cooperation.
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User's recommendation: I recommend

Anonymous
map-marker Aurora, Illinois

Dissatisfied customer

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Woodpecker suet used to contain nuts and things woodpeckers eat. Now it contains corn!! Not really woodpecker food. You reduced the quality of your product to make a bigger profit. I am so angry that you would do that. I used to recommend your products to my other birding friends!! No more. A good Wisconsin company has lost my support. Very sad that the bottom line caused you to be so deceitful. ROBERT HARTMAN
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User's recommendation: Don’t buy kaytee products

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